Since the beginning of this year, Tianjin Agricultural Law Enforcement Corps has always adhered to the concept of law enforcement services for the people, through improving the complaint and report handling process, strengthening the training of prosecution personnel and other measures, to do a good job in the reception and disposal of complaints from the masses, and to do practical things for the masses and solve problems with their heart.

First, we will improve the system for handling complaints and reports. By revising and improving the "Regulations on the Management of Complaints and Reports of the Municipal Agricultural Law Enforcement Corps" and the "Guidelines for the Work of the Municipal Agricultural Law Enforcement Corps on Common Investment in reporting Matters" and other institutional provisions, the scope and legal basis of the acceptance of complaints and reports are clearly defined, and the division of labor and matters requiring attention in the work of complaint and report acceptance, investigation and verification are detailed. It provides a system basis for standardizing the handling of complaints and reports and maintaining the order of agricultural administration.

Second, smooth channels for accepting complaints and reports. To the public complaints and reports to accept the telephone, arrange a special person responsible for complaints and reports acceptance, and keep the phone open 24 hours. Focus on improving the efficiency of the whole process of reception and consultation, acceptance of complaints and reports, verification, disposal, reply, etc., so that the same day of acceptance is handed over to ensure that "there is a complaint must be answered, there is a complaint must be checked, and there is a complaint must be returned".

Third, strengthen professional training for law enforcement personnel. The ability and quality of law enforcement personnel is an important guarantee for the efficient and proper handling of complaints and reports, and the municipal agricultural law enforcement Corps has always placed the ability and quality improvement of law enforcement personnel in a prominent position as an important task to grasp, and actively promote the ability and quality improvement of agricultural law enforcement teams "3152" project.

The fourth is to strictly regulate the verification of reporting clues. The verification of complaints and reporting clues is the basic procedure to find out the cause of the facts and give a clear account of the complaint informant, and it is also an effective way to find illegal acts. When carrying out on-site verification, law enforcement personnel are required to have at least two law enforcement personnel, who should wear law enforcement clothing, carry law enforcement documents, wear law enforcement signs, and wear law enforcement recorders, show law enforcement documents to the inspection object, indicate their identity, and inform the inspection basis and inspection matters. Through in-depth investigation of clues, careful analysis and judgment, do not let go of clues, and strive to find the source of complaints in the acceptance of reports.

Fifth, we actively communicated and responded to solve problems for the people. Timely reply to the whistleblower and get its understanding and satisfactory feedback is the most important link to do a good job in the handling of complaints and reports, especially for the verification of no illegal behavior of the report clues, the need for law enforcement officers to use emotions to explain the law and reason, to achieve "reasonable demand to solve the problem in place, unreasonable ideological education in place, illegal behavior in accordance with the law." Law enforcement officers adhere to civilized language, friendly attitude, patient listening, and warm welcome, which has been unanimously recognized by the complaints and reports of the masses.

Tianjin Agricultural Law Enforcement Corps will continue to strengthen the political responsibility of "solving difficulties for the people and sharing worries for the party", constantly innovate working methods and methods, handle complaints and reports with a sense of responsibility of "always at ease", and strive to resolve contradictions in early, small, and grassroots levels, while maintaining the legitimate rights and interests of the masses, the rule of law publicity throughout the whole process. Efforts should be made to improve the efficiency of handling complaints and reports and the satisfaction of the masses, so as to contribute to the active construction of a harmonious and stable social environment.